It is 10:00 am on the 4th of July. Most people are preparing for parties and Fireworks but one UPS sounds an alarm. The client calls SYSTAT’S Toll-Free Emergency phone number. The call is transferred live to SYSTAT’S on-call UPS Technician. The technician immediately leaves for the customer site. Upon arrival the technician determines that full battery replacement is required for the UPS to operate reliably.
Since SYSTAT has ready access to batteries and labor 24 hours per day, 365 days per year, 80 new batteries are delivered and installed on site. The UPS is back on-line protecting critical load by 7:00 pm. Both the client and battery team are home.